FAQ
Shipping
No, currently we ship only within New Zealand
We will endeavour to dispatch your order within 2 working days. Generally courier delivery times are overnight for North Island orders and 2-3 days for South Island orders. Rural delivery addresses can take several days longer.
We use Now Couriers/Poste Haste Group for all our deliveries.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Yes, we will meet all of our obligations under the the Consumer Guarantees Act for quality and performance. If you are not entirely satisfied with your purchase please contact us via email with your concerns.
Account
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
We do not have any access to your credit card information. All of our payments are managed at arms length by Shopify in a highly secure environment. You can buy with confidence.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.